Customer Care Officer Jobs in UBL January 2025 have been announced, offering an exciting opportunity for individuals passionate about customer service. United Bank Limited (UBL) is seeking dynamic and customer-focused candidates for multiple permanent positions in Karachi. The ideal applicant should hold a Bachelor’s degree and have 1-2 years of experience in a Contact Center or the Banking Industry. This role is perfect for those who thrive in a fast-paced environment and aim to deliver exceptional customer experiences. Apply now to join UBL’s team and embark on a fulfilling career as a Customer Care Officer.
Job Overview Customer Care Officer Jobs in UBL January 2025
United Bank Limited (UBL) is one of Pakistan’s leading private sector banks, recognized for its commitment to innovation and excellence in banking services. The Customer Care Officer positions are designed to cater to the needs of a dynamic banking environment. Successful candidates will play a vital role in enhancing customer satisfaction and loyalty.
Key details about the job:
| Job Title: | Customer Care Officer |
| Posted On: | December 27, 2024 |
| Industry: | Private |
| Education Requirement: | Minimum Bachelor’s degree |
| Experience Required: | 1-2 years in Contact Center or Banking Industry |
| Number of Positions: | Multiple |
| Job Type: | Permanent |
| Location: | Karachi, Sindh, Pakistan |
| Application Deadline: | January 31, 2025 |
This is a full-time role where candidates will be responsible for handling customer queries, resolving complaints, and ensuring service excellence. The job offers a professional work environment with opportunities to grow and excel in the banking sector.
How to Apply for This Job
Applying for Customer Care Officer Jobs in UBL is a straightforward process. Follow these steps to complete your application:
- Submit Your Resume: Visit the official UBL career portal or apply through the designated platform.
- Prepare Required Documents: Ensure that your educational and professional documents are updated and ready to upload.
- Follow the Deadline: Submit your application before January 31, 2025, to be considered for the role.
By following these steps, you’ll be on your way to securing a position as a Customer Care Officer at UBL. Ensure all details are accurate and submitted within the deadline.
Why Join UBL?
United Bank Limited is a prestigious organization that offers a wealth of benefits to its employees. Here’s why Customer Care Officer Jobs in UBL are an excellent career choice:
- Professional Growth: UBL provides structured training programs and career development opportunities to help employees achieve their professional goals.
- Dynamic Work Environment: The bank fosters a culture of innovation, teamwork, and excellence, ensuring employees can thrive in their roles.
- Attractive Benefits: Employees enjoy competitive salaries, health insurance, and other perks that make working at UBL a rewarding experience.
- Customer-Centric Values: UBL values its customers and employees equally, ensuring a balanced and satisfying work culture.
Joining UBL means becoming part of a team that values excellence, customer satisfaction, and employee well-being.
Key Responsibilities
As a Customer Care Officer, your responsibilities will include:
- Handling customer queries within the defined response times and quality standards.
- Maintaining high levels of courtesy and accuracy in customer interactions.
- Monitoring and following up on complaints to ensure timely resolution.
- Escalating unresolved issues as per the defined escalation matrix.
- Performing follow-up calls and acknowledgments as required.
- Ensuring confidentiality and security of customer and company data.
- Meeting productivity targets related to attendance, punctuality, and task completion.
- Participating in additional tasks or initiatives assigned by supervisors.
Eligibility Criteria
To apply for Customer Care Officer Jobs in UBL, candidates must meet the following criteria:
- Education: Minimum Bachelor’s degree.
- Experience: At least 1-2 years of experience in a Contact Center or Banking Industry.
- Skills:
- Strong communication skills in English and Urdu.
- Basic knowledge of customer service principles and processes.
- Ability to perform tasks within defined timelines.
- Behavioral skills, including problem-solving, interpersonal communication, and teamwork.
Contact Information
For queries or further details about Customer Care Officer Jobs in UBL, please contact:
- Hiring Organization: United Bank Limited
- Address: Karachi, Sindh, Pakistan
- Zip Code: 74000
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